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inphonite LabRetriever |
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 LabRetriever is the Lab Test Results Hotline that works 24 hours, 7 days a week fielding routine lab test results inquiries. Patients are anxious to get their lab test results and handling just a single inquiry can tie up phone lines, providers and staff. LabRetriever makes routine lab test results and important follow-up information available to patients at their convenience, giving providers and staff more time for patients in the office. Daily Operation: 1. Assign Messages - Assign lab test result messages to patients quickly and securely with the click of a mouse or by dialing in from any telephone. 2. Print Reports - LabRetriever provides a variety of full page and label-sized reports, including chart labels for patient records. LabRetriever's friendly user's manual includes step-by-step setup and training instructions, and helpful information forms so you can organize your providers and message library before you begin. Priority toll-free customer support ensures a smooth system setup and implementation. LabRetriever includes the User's Manual right on screen - simply click Help and the appropriate chapter is displayed. Patient Interaction: 1. Lab Tests Ordered - An unlimited message library of routine lab test results, follow-up instructions, and custom messages equals unparalleled patient communication. 2. Info Card - Includes LabRetriever telephone number, patient PIN, and an easy reference guide detailing the patient's touch-tone options. 3. Patient Calls In - Expandable 2-line systems mean convenient round-the-clock patient and staff access 7 days a week. Features Ease Staff Overload and Increase Efficiency - Reducing time-consuming routine calls not only raises productivity and gives physicians and staff more time for patients in the office, it instantly increases patient satisfaction. Providers or staff can assign patients the appropriate lab results message as soon as results are available. LabRetriever maintains a log of the date and time messages are entered and retrieved, and prints reports to a standard office printer or LabRetriever's optional label printer for patient charts. All retrieval reports are automatically archived based on the schedule you designate and remain available for future reference. Convenient and Confidential - Patients retrieve lab results by entering a secure PIN. LabRetriever also includes as many levels of security as you require. You can control user access to every screen and function within the program and assure your patients of complete confidentiality. An easy to follow instruction card guides patients as they call in anytime, day or night, and listen to their lab test results and follow-up instructions. Patients can repeat, save, or delete their messages, or leave return messages for the provider. Rapid Learning Curve - Providers or staff record a library of routine lab test results and follow up information from any telephone or directly from LabRetriever's computer interface. LabRetriever includes a fully indexed User's Manual with clear diagrams and information templates to ensure a smooth setup process. Specifications LabRetriever requires a PC workstation with these specs: • 1.5GHz processor or faster • 1GB (or more) of memory • 750MB available hard disk space • DVD or CD-ROM drive • SVGA (or higher resolution) monitor • Microsoft Mouse or compatible pointing device • Available 32-bit or 64-bit PCI slot with room for a 4" x 7" voice card • Windows XP Professional SP2 • Analog phone line (as used with a modem or fax) All LabRetriever systems include: • Dialogic® Voice Telephony Hardware • LabRetriever™ Call Processing Software • LabRetriever™ Quick-Reference Guides • LabRetriever™ Patient Information Cards • LabRetriever™ User's Manual • Six months of maintenance (Technical Support and software updates) • Professional Recording Headset You Provide the Telephone Lines: LabRetriever uses standard analog phone lines (such as those used by a fax, modem, or credit card machine). LabRetriever 2008 ships with support for two phone lines. As inquiries increase, the system can be expanded by licensing support for additional phone lines. |
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