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 Patient Statement Services At Etactics we use our data mapping expertise to accept your document files in virtually any consistent format. We process your data to individualize, produce and distribute transactional documents such as statements, invoices and collection letters. We turn ordinary documents into effective customer communications by: • Applying business rules to individualize and personalize documents • Creating innovative design formats that enhance payment • Providing e-Services that improve customer service and accelerate cash flow We require no long term commitments nor do we charge implementation or programming fees to get you started. The risks are ours; the rewards are yours. Patient Payment Program  More
and more of the cost of healthcare is being transferred to the patient.
Increasing deductibles, larger co-pays and greater numbers of uninsured
patients are combining to make patient payments a higher percentage
of healthcare's net revenue. To remain profitable, hospitals and medical
practices must become more effective in collecting patient balances.
The Patient Payment Program can help.The Patient Payment Program reduces administrative costs, improves accounts receivable and increases collections. Our ability to analyze statement data and enclose custom cover letters is an example of the proactive action that collects accounts before they become delinquent. The same data that is printed on your paper statements or sent to your current out-sourcing vendor is uploaded to our secure web site via the internet. The file is processed to give it a more patient-friendly format and printed and mailed no later than the following business day. Increase Patient Payments (5% To Over 40%) Patient Payment Program practices increased patient revenue anywhere from 5% to over 40%. They greatly reduced billing questions and reduced the number of statements mailed as much as 25%. After all, if a patient pays bill number one you never have to send bill number two. Cover Letters  The
older your receivable gets the more difficult it becomes to collect.
That makes it important to communicate as early as possible in the
payment cycle. After a major episode of care such as a hospitalization,
patients are inundated with bills. Payment is sometimes delayed because
of confusion over whether the balance is patient or insurance responsibility.
The insertion of cover letters that help explain the statement, request additional information or demand payment makes dramatic improvements in patient payments. These letters are cost effective because they piggyback on the postage that is already being used to mail the statement.
After the business rules are established, the process of including the cover letters with the statement can be fully automated. It requires no staff time. Statements  The
Patient-Friendly Billing initiative examined the issues involved in
collecting and communicating billing information to patients and issued
reports stating that patient bills should be: • Clear • Concise • Correct • Patient friendly Etactics is committed to the goal of improving the healthcare system through Patient Friendly Billing. Our statement services are designed to be both patient friendly and effective. Design features such as our top-line summary and technical offerings such as our patient payment portal help:
The detail area can be modified to eliminate codes and other information that might confuse patients. Other columns of data can be rearranged to increase clarity. Statements: Full Variable Digital Color Statements Studies have proven that the use of color in print communications greatly enhances comprehension and recall: • Color improves message comprehension by consumer by as much as 80% • Color and text working in concert improve recall by as much as 82% • Brand identity increases by 70% when color is added "Patient Bills That Make a Statement" Our full variable digital color statements empower you to accomplish multiple goals. • Transpromotional Messages - Promote important health system events and services through selective color and graphic variable messaging. Reinforce any "branding" or "style" initiatives by your system. • Accelerate Payments - Clearly communicate your payment expectations. Incorporate full-color credit card logos and highlighted dunning messages. Drive payment activity to a website for quicker and easier payments. • Creative Freedom - You can incorporate full-color photos and illustrations. Utilize watermarks and highlighted banners. Make changes as often as you need. Bilingual Billing The problem is right in front of you. If your patients can't understand the statements you send them, they won't pay as quickly as you'd like. You'll probably receive a lot of unnecessary phone calls from confused patients demanding an explanation. Some patients may decide to change healthcare providers altogether. Perhaps you should make a change to Etactics? statement processing and mailing service. The US Census Bureau projects that the Hispanic population of the United States will reach 102.6 million as of July 1, 2050. According to this projection, Hispanics will constitute 24% of the nation?s total population on that date. Many Hispanics and other recent immigrants have Low English Proficiency (LEP). Title VI of the Civil Rights Act of 1964 prohibits discrimination by all medical care providers on the basis of national origin for all patients who receive Medicaid, Medicare Part A, or other government money. Healthcare facilities are required by this law to use a bilingual staff member or an interpreter so the patient who does not speak English well can explain his or her medical problem, ask questions and understand the treatment just as well as patients who speak English as their primary language. This is good healthcare. If you have LEP patients, bilingual statements can provide all column headings and other static information in both English and another language. Multilingual cover letters explaining the bill or requesting payment can be printed in English on the front and in Spanish, or other languages appropriate to your patient demographics on the back. This is good business. Return Mail New USPS Mandates Each year more than 44 million Americans (18-20% of all households and businesses) relocate and more than 23% of all mail contains addressing errors. According to the USPS, undeliverable mail due to bad addresses cost the Post Office nearly two billion dollars a year and the cost estimated to the associated businesses is twice that - 4 billion dollars! In response, the Post Office has committed to reducing the volume of undeliverable mail by 50% by 2010. To achieve this objective, the USPS is mandating changes that impact all mailers. What can you do to help? Better addresses of course. How? Use the most current information. And use the tools that are out there, like NCOALink and eCorrect. eTactics helps minimize this undeliverable mail and its associated costs. Our standard address processing includes the use of Coding Accuracy Support System (CASS) approved software to correct addressing deficiencies. We correct delivery line deficiencies related to errors in street name, house or P.O.Box number, secondary number, street directional/suffix and rural routes or rural box numbers. We correct last line deficiencies related to errors in the ZIP. NCOALink Our NCOALink Service provides access to the USPS National Change of Address system. We process the addresses contained in your statement and/or letter files to see if any of the people in the file have instructed the USPS to forward their mail to a new address. A change of address record is added to the USPS database when an individual, family or business submits a Change of Address card to the USPS. If there is a match, the new address is substituted for the address contained in your file. These address updates are then identified in a report so that you can keep your address file current. Collection Interfaces: eCollect Now through Etactics you can selectively designate which accounts you want to go to third party collections and/or Automated Phone Call Follow-up IVR. And it is fully integrated and online. Third Party Collection Letters Partnering with Greenflag Profit Recovery By Transworld, Etactics has developed an easy to use interface that quickly allows the submission of selected accounts over to a licensed third party collection agency. This seamless enhancement to your A/R collections allows for: • Low fixed fees regardless of balance size and no initiation fees or start-up costs. • A diplomatic collection approach preserving your valued patient relationships through a series of letters with a proven track record. • Reduced write-offs, improved cash flow and no additional staffing and internal resource investment. • Greenflag's more than 30 years of experience with medical practices and hospitals around the country are at your disposal. • Payments come back directly to you. • Historically proven collection rates of up to 35-50%. Automated Phone Call Follow-up (IVR) Collection calls, appointment reminders and other patient notification calls just got easier with Etactics' integrated automated phone call follow-up service utilizing interactive voice response technology. There is no special software or equipment to buy or install. This value-added service includes full customization and complete reporting to positively improve your A/R. It features: • Filters for who you want to have called back based on business rules and triggers. • No additional staffing or resources necessary. • Fee structure typically is on a per call basis and very affordable. • Prompts for "call to action," confirmation or redirection to your office can be included. • Complete call log reports include a record of calls placed and calls successfully delivered. |
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